Generally, all orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. However, there can be an unexpected delay in processing due to abnormally high volume of orders or postal service problems that are outside of our control.

The cost of shipping is determined automatically based on the total weight of the items you order. Our store offers two primary product categories: parent sheets and A4 paper packs (including origami packs). Occasionally, we are unable to combine these two product types into a single package to prevent paper wrinkling. In such cases, if you
order both types of products, you may receive separate packages on different days.

At the time of checkout, the shipping cost that has been computed based on your order and shipping address will be displayed to you. You don't need to worry, as this step takes place prior to entering your payment details.

All shipping will arrive within 30 days but the actual shipping time should be a lot faster than that.
US: 10-20 days
Europe, Canada, Australia, and New Zealand: 10-20 days
Asia: 7-10 days
Thailand: 2 days

Please note that if orders need to be re-shipped due to
customers' personal circumstances, errors in the information provided by
the customer, or issues with the final delivery service which is beyond
our control, the customer will be required to pay the cost of
re-shipment.

Your order may be subject to import duties and taxes
(including VAT), which are incurred once a shipment reaches your
destination country. Kozo.Studio is not responsible for these charges if
they are applied and are your responsibility as the customer.

• We accept credit cards, debit cards, Apple Pay, and PayPal. We use Stripe and 2CheckOut as our secure payment processors.
• Stripe accepts only Visa and MasterCard credit cards.
• 2CheckOut accepts both debit and credit cards from Visa, MasterCard, AMEX, JCB, Discover, Diners Club, and PayPal.
• All payments made via 2CheckOut will be processed through PayPal. You don't need to have a PayPal account and can check out as a guest with the 'Pay with Debit or Credit Card' option on their platform.